General Contact Information
Online orders are most efficient. Orders, order requirements, and questions can also be sent to firstname.lastname@example.org for processing.
To Order by Phone:
- Please use our Search function so that you have your order ready. The Search function will display all your choices for any item, searched by item keyword.
- If you are ordering multiple items, please hit the buy button to put them in the Cart. That way, when ordering on the phone, you can just hit the View Cart button and read us the sku number of each item.
To Order by Mail:
- Please mail check payments to our new address:
Kalyx.comP.O. Box 1523Princeton, TX 75407Mailed payments only accepted at this location
- Make your check, money order or cashier's check payable to Kalyx.com.
- Please note: Do not send cash through the mail.
- Send a printout or copy of the address form and the order total page, along with your check, money order or bank issued cashier's check. (see instructions below on how to obtain order total page)
- Do not use staples or paper clips to affix your payment to your order total page.
- Make sure your check or money order includes the following information:
- Your name and address
- Daytime phone number
- Related order number or purchase order
How to obtain order total page:
That is, you can shop the online catalog, hitting the buy button for all the items you want. This will allow the program to accumulate your total order in the shop cart. Then go to the first stage of "checkout," which says "Please enter your name and address." We need your printout or copy of this address form to correctly address your order.
Shipping is not added until you hit "Next."
"Next" will give you the order total page. This is the credit card form you do not complete if you are going to remit via mail with a money order or cash. But we need a copy of this page also, because it contains all items ordered and the order total, including the shipping. Because shipping is weight-based, it is best to let the program calculate shipping.
- Please Note: If you include your email address with your check, money order or cashier's check, our program will automatically send you a copy of your order upon entry, and will send you the tracking number when your order ships.
Please include your telephone number also so we can contact you with order questions, or if the shipper needs to contact you while your pack is in transit.