Ship charges are displayed as soon as you hit the 'Buy' button. Just enter your zip code and toggle the Ship Cost Calculator.
Most Orders Arrive Within 3-10 Days
Kalyx uses multiple fulfillment centers
There is a separate shipping charge for each fulfillment center. Bulk or multiple case orders will require a shipping quote. PLEASE EMAIL OR CALL. Regular shipping calculations for bulk or multiple case orders will not account for common carriers or special shipping.
Email Shipment Confirmation
Customs is the responsibility of the buyer. Should your customs reject your order it will not be returned to us, since that would cost us another international ship charge. The order will be destroyed and there will be no refund.
Any shipping error will be replaced free of charge.
Any item that is not special order or consumable can be returned within 15 days of order date.
Orders are not returnable 15 days after order shipment.
Returns must have our return authorization number, and must be shipped to the correct warehouse, not to our office.
Please email us at email@example.com for a return authorization number, and the correct warehouse return address. Please write the return authorization number on the outside of the box, and include our order number inside.
All returns must be in saleable condition. Shipping is not refundable. There is a 25% restock charge.
Your card will be credited on receipt of the return, and you will be notified via email.
Special order items, or consumable items such as herbs and foods, are not returnable.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps: