Most Orders Arrive Within 3-10 Days

Kalyx uses multiple fulfillment centers

The fulfillment center is indicated by the letter at the end of each item name. Each product listing specifies that fulfillment center's shipping policies - and whether or not they ship internationally.

There is a separate shipping charge for each fulfillment center. Ship charges are displayed on the last page of checkout, before you enter your card numbers.

Email Shipment Confirmation

You will receive an email from us when your order ships (usually within 1-3 days of ordering). This email will include the tracking number, and a link to the website you can use to track your order.

Express Delivery

This option will appear on checkout, for those fulfillment centers that offer it. Our default Express method is 2nd Day Air. Please allow one day in-house for order processing, and 2 days for delivery, rather than the normal 4-7 days. Please call if Next Day is required.

International Delivery

Each product listing specifies that fulfillment center's shipping policies - and whether or not they ship internationally. International orders usually take 1-3 weeks from shipment date to arrive at their destination. We ship Global Priority Airmail (EMS), FedEx or UPS. You will be sent the tracking number upon shipment.

Customs is the responsibility of the buyer. Should your customs return your shipment to us, you will be refunded product cost only, not shipping.

Oversize Packages

Product weights are used to figure shipping costs and are not necessarily the product's actual weight. All shippers charge oversized packages as if they were heavier.

Any shipping error will be replaced free of charge.

Any item that is not special order or consumable can be returned within 30 days of order date.

Orders over 30 days old are not returnable.

Returns must have our return authorization number, and must be shipped to the correct warehouse, not to our office.

Please email us at orders@kalyx.com for a return authorization number, and the correct warehouse return address. Please write the return authorization number on the outside of the box, and include our order number inside.

All returns must be in saleable condition. Shipping is not refundable. There is a 20% restock charge.

Your card will be credited on receipt of the return, and you will be notified via email.

Special order items, or consumable items such as herbs and foods, are not returnable.